Frequently asked questions
Clear answers before you commit.
Start with the practical questions about treatment travel, coordination, costs, follow-up and privacy.
Is Beauty Broker a clinic?
No. We are an Australian concierge, not a clinic. We match you with a surgeon and hospital for your procedure and organise your surgery with the hospital. All medical care is provided by the hospital and your surgeon.
Who decides whether I am medically suitable?
Your surgeon. We send the hospital your answers and photos so the surgeon can review your case, and they confirm suitability at your consultation. If they advise against a procedure, we will not push for it.
How do you choose the surgeon and hospital?
We start with exactly what you want, then match your procedure to surgeons and hospitals suited to it. The Beauty Broker Standard sets out the information requested, documented and presented for each relationship, including registration, qualifications, facility information, consultation, follow-up and last-verified dates.
Can I speak with the treating professional before paying?
Yes. You consult your surgeon before treatment is confirmed, usually by video before you travel and again in person before surgery. When each payment is due, and what is refundable, is set out in your written quote.
How does Beauty Broker make money?
We charge one flat, fully refundable A$499 care & coordination fee, which covers us managing your whole journey, from first question to full recovery. Partner hospitals may also pay us a service fee, which is disclosed to you in writing before you book. It never changes what your surgeon recommends.
What is included in a personalised plan?
Your plan covers the matched surgeon and hospital, consultation and surgery dates, pre-operative requirements, costs and the return-home pathway, plus our advice on flights and where to stay and help with transfers. Inclusions and exclusions are itemised.
Do you book my flights and accommodation?
No. We advise on flight timing and recommend where to stay near the hospital, suited to your recovery, and you make those bookings yourself. We do help arrange your transfers.
What happens if a complication occurs?
While you are there, complications are managed by your surgeon and the hospital. Before you book, we confirm in writing who to contact, what the hospital covers and what costs could fall to you. No surgery is free of risk.
Who provides aftercare after I return to Australia?
Your surgeon continues your follow-up by message or video after you return. You leave with your records and instructions, so your GP can support you too. Any in-person care in Australia is only included if it has been arranged and confirmed.
Does ordinary travel insurance cover treatment complications?
Often it does not. You should investigate appropriate cover and understand exclusions, extension costs and treatment-related limitations before travelling.
How is my information protected?
Your first enquiry asks only for the basics. Medical history and photos are collected later through a private patient form and stored securely. Hospitals receive what they need to prepare a quote, without your contact details.
Private enquiry
Turn the questions into one clear plan.
Tell us exactly what you want and we will match you with the right surgeon and hospital. There is no payment or obligation to begin.
Build My Personalised Plan