The terms of our website and service

Our role

Beauty Broker is an Australian concierge. We learn what you would like, identify surgeons and hospitals that may suit the procedure you want, obtain quotes and information from them, and help coordinate your treatment with the hospital. We can also help arrange transfers and suggest where to stay and when to fly.

We are not a hospital, clinic or healthcare provider, and we are not your doctor. We do not provide medical advice, diagnose, recommend a treatment as clinically appropriate for you, or perform, supervise or control any treatment. The hospitals and surgeons are independent businesses and practitioners. They are not our employees or agents, and we are not theirs; they alone are responsible for the medical services they provide, including assessing your suitability, obtaining your informed consent, your care and any complications.

Medical and travel information

Information on our website and from our team is general information only. It is not medical, legal, insurance or financial advice and does not take your personal circumstances into account. Always seek advice from your own doctor in Australia before deciding to have treatment and before travelling.

Only the treating surgeon can decide whether a procedure is suitable for you. A quote or a match is not a recommendation that you have treatment, and no outcome, result, price, date or availability is guaranteed.

Surgery carries risks, including serious complications, and having treatment overseas carries additional risks: different medical standards and regulation, language differences, travel after surgery (including blood clots), limited follow-up once you are home, and limited ability to seek compensation from an overseas provider. You decide whether to proceed, and you accept these risks when you do.

Your responsibilities

• Give us and each provider complete, accurate and up-to-date information, especially about your health. Providers rely on it and withholding information can put you at risk.
• Make your own decision about which provider, if any, to use, and review each provider's own terms, quote, consent forms and cancellation policy before you commit.
• Obtain your own travel insurance, passport, visas and any vaccinations, and check what your insurance covers for treatment overseas and complications.
• Follow the treating team's instructions before and after treatment, including minimum stays before flying.
• Be 18 or over and use the website lawfully.

Bookings, payments and travel

You contract directly with the hospital or surgeon for treatment, and you pay them directly. We never ask you to pay a hospital's fees to us. Deposits, prices, refunds and cancellations for treatment are governed by the provider's own terms.

We do not book or sell flights or accommodation. Where we suggest accommodation, transfers or timing, any booking is made by you, or on your instructions with a third-party provider, under that provider's terms. We are not responsible for the services of airlines, hotels, transfer companies or other third parties.

How we are paid is explained in our Fees and Referrals disclosure.

Limits of our liability

Nothing in these terms excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law or any other law that cannot lawfully be excluded, restricted or modified.

Subject to that, and to the maximum extent permitted by law:

• We are not liable for the acts, omissions, advice, treatment, results, complications or conduct of any hospital, surgeon or other healthcare provider, or of any airline, accommodation, transfer or other third-party provider.
• We are not liable for any loss arising from your decision to have or not have treatment, from inaccurate or incomplete information you provide, from travel disruption, or from events outside our reasonable control, including natural disasters, pandemics, government action, strikes and outages.
• We are not liable for any indirect or consequential loss, or for loss of income, profit, opportunity or enjoyment, however caused.
• Where our liability for failing to comply with a consumer guarantee can be limited, it is limited, at our option, to supplying the services again or paying the cost of having them supplied again.
• In any other case, our total liability to you in connection with our website and service is limited to the fees you have paid directly to us, if any.

You agree to indemnify us for any loss we suffer because you gave us false or misleading information or breached these terms, except to the extent we caused the loss.

Our website

We try to keep our website accurate and up to date, but we do not guarantee that it is complete, current or free of errors, or that it will always be available. Links to other websites are for convenience; we are not responsible for their content.

The content, design, photographs and trade marks on this website belong to us or our licensors. You may view and print pages for your own personal use, but must not copy or reuse them for any other purpose without our written permission.

Stopping our service

You can stop using our service at any time by telling us. We may decline an enquiry, or stop assisting you, at any time, for example if we cannot find a suitable provider or if you give us false information or behave abusively toward our team or a provider.

Governing law

These terms are governed by the laws of New South Wales, Australia, and you and we submit to the non-exclusive jurisdiction of its courts. If any part of these terms is invalid or unenforceable, it is read down or severed and the rest continues to apply.

We may update these terms from time to time; the version on this page applies from the date it is published. Last updated 23 September 2026. Questions: email partnerships@beautybroker.com.