Damansara Specialist Hospital 2: admission and visitor information

Preparing for admission

For scheduled surgery, the hospital recommends completing admission one day in advance but cannot guarantee room availability for admission on surgery day. ^[6] Patients are asked to bring an identity card, passport or birth certificate, a guarantee letter or health card, past medical records and personal items. ^[7] Before any surgery, patients must complete a consent form; for a patient under 18, a parent or guardian signs on their behalf. ^[8]

Billing and discharge arrangements

Patients without a guarantee letter are considered cash payers. ^[9] Room requests depend on availability and entitlement under the guarantee letter. ^[10] The final bill process begins once the consultant’s discharge order is received. ^[11] For cash payers, the bill is expected within approximately one hour from the discharge time ordered by the consultant. ^[12] For hospitalisation-insurance cases, verification and billing may take up to around five hours, depending on confirmation from the insurer. ^[13] Patients are notified when the bill is ready and may be asked to settle applicable subsistence fees at discharge. ^[14] The final bill includes medical expenses and breakage costs; a follow-up bill may be issued after discharge if any item or charge was inadvertently omitted. ^[15]

Discharge and refund timing

Standard discharge time is noon. Discharge from 2:00 p.m. to 5:00 p.m. incurs an additional half-day room charge; after 5:00 p.m. the full day’s room rate applies. ^[16] When a payment exceeds the total bill, the hospital says refunds are based on the initial payment method and amount. Credit-card refunds are completed within 10 working days. For refund amounts exceeding RM500, the hospital facilitates refunds by cheque or telegraphic transfer (TT); a copy of the patient/payee’s identification card (IC) is required to verify cheque or TT refunds. ^[17] Excess-deposit refunds are processed only during office hours: 8:30 a.m. to 5:00 p.m. Monday to Friday and 8:30 a.m. to 12:30 p.m. Saturday. For patients discharged on weekends or public holidays, refunds are processed on the next working day by cheque or TT. ^[18]

Visitor access

Ward visiting hours are 12:30 p.m. to 2:30 p.m. and 4:30 p.m. to 9:30 p.m.; ICU and HDU hours are noon to 2:00 p.m. and 4:30 p.m. to 6:30 p.m. Children aged 12 and under cannot enter ICU or HDU, and only two visitors per patient are allowed at a time. ^[19] An overnight stay for immediate family is not advisable unless the patient’s condition necessitates it. A special bed may be requested for a single room at an extra charge through the attending nurse. ^[20] Ward entrances have security access doors; visitors should ring the bell to enter. ^[21]

Admission, billing and visiting details

• Damansara Specialist Hospital 2’s admission office is on Level 2 and assists with planned admissions from 8:00 a.m. to 6:00 p.m.; appointments may be scheduled during a consultant-clinic visit or at the lobby admissions counter.^[3]
• For admissions after office hours, on weekends or public holidays, registration is at the 24-hour Accident and Emergency department on the ground floor.^[5]
• Before any surgery, patients must complete a consent form; for a patient under 18, a parent or guardian signs on their behalf.^[8]
• For cash payers, the bill is expected within approximately one hour from the discharge time ordered by the consultant.^[12]
• For hospitalisation-insurance cases, verification and billing may take up to around five hours, depending on confirmation from the insurer.^[13]
• Ward visiting hours are 12:30 p.m. to 2:30 p.m. and 4:30 p.m. to 9:30 p.m.; ICU and HDU hours are noon to 2:00 p.m. and 4:30 p.m. to 6:30 p.m. Children aged 12 and under cannot enter ICU or HDU, and only two visitors per patient are allowed at a time.^[19]

Related Malaysia information

• Malaysia Healthcare Travel: MHTC and Hospital Campuses
• Pantai Hospital Kuala Lumpur: campus profile