Hanoi French Hospital | Appointment, billing and visitor information

Hanoi French Hospital | key details

• Hanoi French Hospital publishes its address as No. 1 Phuong Mai Street, Kim Lien District, Hanoi, Vietnam.^[1]
• Hanoi French Hospital accepts appointment requests by telephone or through its appointment request form.^[2]
• Hanoi French Hospital says staff request a registration form on arrival and can provide translation assistance in English, French or Japanese.^[3]
• Hanoi French Hospital says consultation fees are paid after the medical consultation, while listed ancillary services are paid before they are performed.^[4]
• Hanoi French Hospital calculates admission advances from the treatment plan and room type and says its cashier regularly updates costs.^[5]
• Hanoi French Hospital provides the discharge file only after all payments are completed. It lists the discharge paper, laboratory and imaging results, prescriptions, medical reports, a follow-up appointment slip if any and the invoice; a birth certificate is for maternity cases.^[6]

Outpatient appointments and registration

Hanoi French Hospital accepts outpatient appointment requests by telephone or request form. Visitors who cannot arrive on time are asked to notify the hospital as early as possible. ^{[2] [7]}

For a first visit, the hospital lists a passport or government-issued identity document; insurance details are needed only where applicable. ^[8]

The hospital asks new visitors to complete registration on arrival and says translation assistance is available in English, French or Japanese. It asks outpatient visitors to arrive five to ten minutes before their appointment when registration or laboratory samples need to be completed. ^{[3] [9]}

Outpatient visitors can check in at the clinic on the first floor of Building A or the information desk on the first floor of Building B. ^[10]

Hanoi French Hospital asks visitors to provide insurance details or pay before a first consultation. It also says consultation fees are paid after consultation, while listed ancillary services are paid before performance. ^{[11] [4]}

Insurance arrangements and admission advances

Hanoi French Hospital’s insurance-guarantee department assists with verification and guarantee procedures when the insurer has a direct-billing agreement with the hospital. Where there is no direct cooperation, staff guide the visitor through reimbursement instead. ^[12]

When admission or a procedure is indicated, Hanoi French Hospital provides a cost estimate and asks the visitor to sign its treatment consent. The inpatient invoice must be settled before discharge; the hospital does not accept personal debt. ^{[13] [14]}

The admission advance is calculated from the treatment plan and room type. The cashier regularly updates the account; if actual costs exceed the first advance, the hospital says it will ask for an additional payment. It accepts cash, credit card or bank transfer for advances. ^{[5] [15] [16]}

If the insurance guarantee letter has not reached the hospital by admission, Hanoi French Hospital requests an advance. It says the corresponding amount is refunded on discharge once the letter is received. ^[17]

Discharge billing and documents

For insured discharge accounts, Hanoi French Hospital sends the invoice to the insurer for verification, approval and payment instructions. When the insurer confirms coverage, the patient signs the invoice and pays any applicable non-covered expenses. ^{[18] [19]}

If an employer covers hospital fees, Hanoi French Hospital asks for a guarantee letter at admission or within 24 hours after admission. If no letter is supplied or the insurer declines payment, the patient must settle the invoice directly. For uninsured patients, the cashier provides a charge breakdown and relevant payment documents. ^{[20] [21]}

After all payments are completed, Hanoi French Hospital provides a discharge file with the discharge paper, laboratory and imaging results, prescriptions and medical reports, a follow-up appointment slip if any, and the invoice. A birth certificate is for maternity cases. ^[6]

Other hospital profiles in Vietnam

• Vietnam Entry and Travel Practicalities for Medical Visitors
• Hoan My Da Nang Hospital | Beauty Broker
• Hong Ngoc Phuc Truong Minh Hospital | Records and international-patient administration
• Vinmec Smart City Hospital | Booking, billing and international-patient support