Hong Ngoc Phuc Truong Minh Hospital | Records and international-patient administration

Phuc Truong Minh | key details

• Hong Ngoc – Phuc Truong Minh General Hospital publishes its address as No. 8 Chau Van Liem Street, Tu Liem Ward, Hanoi.^[1]
• At Phuc Truong Minh, medical-record-copy requests go to reception for discharged patients or inpatient administrative staff for current inpatients.^[2]
• Phuc Truong Minh says it receives medical-record-copy requests during business hours every day and allows a maximum of five working days after receiving valid documents.^[3]
• Phuc Truong Minh accepts its specified copy-request form or an official letter, submitted in person or by a notarised scan email with the stated subject.^[4]
• Phuc Truong Minh lists in-person collection, email and express delivery as record-copy return routes.^[5]
• Hong Ngoc – Phuc Truong Minh says it achieved ISO/IEC 27001:2022 ISMS certification on 29 May 2026, covering its medical-examination and treatment services.^[6]

Medical-record copy requests

At Phuc Truong Minh, the receiving staff depend on the patient’s status: discharged patients apply through reception, while current inpatients apply through inpatient administrative staff. The hospital publishes a record-request extension and email: 02473008866 *1092 and hs@hongngochospital.vn. ^{[2] [7]}

The hospital receives copy requests during business hours every day of the week. It allows up to five working days after it receives valid documents. ^[3]

At Phuc Truong Minh, reception checks the documents, guides the applicant through the fee, sets a return time and sends the papers to General Planning. General Planning checks validity and seeks board approval. If papers are invalid or the request is not approved, the hospital says the applicant is informed and the fee is returned. For an approved request, the clinical department makes the copy and obtains department and board sign-off before the completed file returns to reception. ^{[8] [9]}

The hospital asks the patient or representative for a record-copy application; organisations use an official dispatch or introduction letter. The requester provides a citizen ID card or industry card. Discharge papers must be the original for comparison or a notarised copy. ^{[10] [11]}

For a representative request, Phuc Truong Minh accepts an authorisation letter certified by the People’s Committee of the commune or ward where the patient resides, or documents showing the personal relationship. Requests can use form BM.QT.KHTH-20.01 or an official letter; the hospital accepts direct submission or a notarised scan by email with the subject “request for a copy of medical records.” ^{[12] [4]}

Applicants pay the record-copy fee and receive an appointment letter; no fee is required where the patient is currently being treated as an inpatient. ^[13]

Phuc Truong Minh returns completed copies in person, by email or by express delivery. ^[5]

International-patient support and facility certification

Hong Ngoc describes its international-patient support at system level and names Phuc Truong Minh alongside Yen Ninh as one of its two main facilities. At that level, Hong Ngoc offers foreign-patient appointment scheduling through a hotline or mobile application, with automated reminders. ^{[14] [15]}

Hong Ngoc lists professional interpretation in English, Korean, Japanese and Chinese. It describes Vietnamese hard copies and English digital versions for international medical documents, including reports, results and prescriptions. ^{[16] [17]}

For insurance, Hong Ngoc describes documentation and direct-billing support where applicable at system level. ^[18]

Hong Ngoc reports that Phuc Truong Minh achieved ISO/IEC 27001:2022 certification for its information-security management system on 29 May 2026. The stated scope covers the hospital’s medical-examination and treatment services. ^[6]

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