Seoul National University Hospital | Beauty Broker

IHC contacts and billing information

• Its listed address is 101, Daehak-ro, Jongno-gu, Seoul 03080, Republic of Korea.^[1]
• SNUH lists an English IHC contact at +82-2-2072-0505, Monday to Friday 09:00–17:30, and international@snuh.org.^[4]
• SNUH lists English, Chinese, Mongolian, Russian, Arabic and Spanish as languages supported at its International Healthcare Center.^[5]
• SNUH lists phone, email, office visits and fax as International Healthcare Center appointment channels.^[6]
• SNUH says Korean NHI holders are excluded from its international insurance direct-billing list; for people holding both global insurance and Korean NHI, only Korean NHI applies.^[7]
• SNUH asks for a deposit before admission. It says the deposit is an estimate and actual charges could be more or less once treatment is complete.^[8]

Which IHC contact route should I use?

SNUH lists English support at +82-2-2072-0505 and international@snuh.org. The Chinese, Russian and Mongolian contact is +82-2-2072-4918, with china@snuh.org, russian@snuh.org and medmongolia@snuh.org listed for those languages. Arabic support is listed at +82-2-2072-1817 and arab@snuh.org. The IHC lists phone, email, office visit and fax as appointment-request channels, and publishes fax +82-2-2072-0785 as available 24/7. ^{[4] [9] [10] [6] [11]}

Languages, receipts and Korean NHI holders

SNUH lists English, Chinese, Mongolian, Russian, Arabic and Spanish among the IHC’s supported languages. The centre says an English receipt is available on request. Korean National Health Insurance (NHI) holders are directed to the hospital call centre for appointments and inquiries at 1588-5700 or +82-2-1588-5700, rather than the international-insurance route. ^{[5] [12] [13]}

How does international insurance billing work?

SNUH’s international-insurance information excludes Korean NHI holders. For global-insurance holders who also have Korean NHI, only Korean NHI applies. To use international insurance, patients send both sides of the insurance card before SNUH seeks a guarantee of payment (GOP); the insurer process takes 5–10 days. If a GOP is not issued, patients pay first and seek reimbursement. SNUH contacts the patient if the insurer does not pay the hospital. ^{[7] [14] [15]}

What happens after an insurer issues a GOP?

If the insurer issues a GOP, patients pay their deductible, co-pay or co-insurance, and SNUH claims from the insurer once a month rather than after every visit. SNUH accepts cash or credit card in Korean won. SNUH asks for a deposit before admission. It says the deposit is an estimate, and actual charges could be more or less once treatment is complete. ^{[16] [17] [8]}

What response does the IHC describe for overseas requests?

For overseas-patient referral requests, SNUH’s IHC describes replies that include medical-fee estimates and confirmation of the visit and appointment dates. ^[18]

Related Seoul information

• Asan Medical Center | Beauty Broker
• Severance Hospital Seoul | International Patient Services
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What does the IHC describe as the first overseas-referral steps?

For an overseas referral, the first step is to submit information to IHC referral staff. SNUH’s IHC sequence starts with a consultation with an IHC specialist, then a consultation with a medical specialist. ^{[19] [20]}