Sunway Medical Centre: Subang Jaya Services and Visit Details

Campus and international-patient details

• Sunway Medical Centre lists its address as No. 5, Jalan Lagoon Selatan, Bandar Sunway, 47500 Subang Jaya, Selangor.^[1]
• Sunway Medical Centre provides complimentary airport transfers for international patients, limited to one companion and one piece of luggage per patient. Book at least 2 days before arrival and contact Sunway at least 2 days beforehand for arrangement and confirmation. Sunway also lists meet-and-greet at KLIA and KLIA 2 and visa-extension support.^[4]
• Sunway requires a patient-signed release form, a photocopy of the patient’s NRIC or passport and, if the requestor is different, a photocopy of the requestor’s NRIC or passport. Include a formal application letter where applicable. For a patient under 18, with mental incapacity to consent to release, or deceased, consent is required from a parent, guardian, next-of-kin or legal representative.^[5]
• Sunway says standard medical reports and insurance claims should be ready in 2–4 weeks after all required documents and payment are received.^[6]
• Sunway contacts requestors when reports are complete. Counter collection requires NRIC or passport identity verification before release and the original receipt at collection.^[7]

Published service and campus information

Sunway Medical Centre lists breast augmentation and liposuction among its surgical services. ^{[8] [9]}

The hospital lists general-ward visiting hours as 9:00am to 9:00pm daily.^[10]

International Patient Centre

Sunway Medical Centre provides complimentary airport transfers for international patients. Each patient may have at most one accompanying companion and one piece of luggage. Patients must book and contact Sunway at least 2 days before arrival to arrange and confirm a transfer. For a transfer booking, provide the patient’s full name as shown on the passport, date of birth, passport number, contact information, hotel name, flight details and appointment details. ^[11] Sunway also lists meet-and-greet at KLIA and KLIA 2 and visa-extension support. ^[4]

Sunway lists an International Patient Lounge and cashless services with international insurance partners. The International Patient Centre lists insurance management and third-party administration. ^{[12] [13]}

Public specialist profiles

Sunway identifies Dr Margaret Leow Poh Gaik under Plastic & Reconstructive Surgery, with qualifications MB Bch BAO, MA, FRCS (Eng) and FRCS (Plast), and languages English and Bahasa Malaysia. ^{[14] [15] [16]}

Sunway identifies Dr Yeoh Tze Ming under Plastic & Reconstructive Surgery, with English, Bahasa Malaysia, Mandarin and Hokkien listed as languages. ^{[17] [18]}

General hospital enquiries

For general enquiries, Sunway publishes +603 - 7491 9191 as its general line. Its customer-service office hours are Monday to Friday, 8:30 am to 7:00 pm, and Saturday, 8:30 am to 1:00 pm.^{[19] [20]}

Medical-record requests

Sunway lists applications for medical reports at the Medical Records Department counter on basement level, Tower C, or by email or post. ^[21]

Sunway requires a completed release form signed by the patient as proof of consent and authorisation. For a patient under 18, with mental incapacity to consent for release of information, or deceased, consent is required from the parents, guardian, next-of-kin or legal representative. The request must include a photocopy of the patient’s NRIC or passport and, if the requestor is different, a photocopy of the requestor’s NRIC or passport; a formal application letter is required where applicable. ^[5]

Sunway says standard medical reports and insurance claims should be ready for collection in 2–4 weeks after all required documents and payment are received. ^[6]

Sunway contacts requestors when reports are complete. Counter collection requires NRIC or passport identity verification before release and the original receipt at collection. ^[7]

If someone collects on behalf of the requestor, Sunway requires an authorisation letter signed by the patient. ^[22]

For email release, Sunway sends the completed report to the address on the release form and password-encrypts the file. ^[23]

For postal release, Sunway couriers the report to the release-form address; mailing charges apply. ^[24]

Related Malaysia campus information

• Malaysia Healthcare Travel: MHTC and Hospital Campuses
• Prince Court Medical Centre: Kuala Lumpur Services and Visit Information
• Gleneagles Hospital Kuala Lumpur: Services and Visit Details
• Requesting and Comparing a Procedure Quote