Island Hospital: campus profile

Island Hospital: campus facts

• Island Hospital: established in 1996.^[1]
• Island Hospital: 600 beds.^[2]
• As of 9 October 2026, Island Hospital reports full hospital-wide accreditation from MSQH and ACHSI.^[3]
• Island Hospital: ACHS recognition since October 2022.^[4]
• ACHS recognised Island Hospital Cancer Care as an International Centre of Excellence in November 2023.^[5]
• ACHS recognised Island Hospital Cardiology as an International Centre of Excellence in September 2024.^[6]
• ACHS recognised Island Hospital Gastroenterology as an International Centre of Excellence on 30 July 2025.^[7]
• Island Hospital address: No. 308, Macalister Road, 10450 George Town, Penang, Malaysia.^[11]
• Island Hospital: Plastic Surgery.^[8]
• Plastic Surgery at Island Hospital includes eyelid surgery, nose reshaping and breast augmentation.^[9]
• Island Hospital provides breast lift, breast reduction and otoplasty services.^[10]
• Island Hospital staff languages: English, Bahasa Melayu, Mandarin, Bahasa Indonesia; dialects: Hokkien, Cantonese, Hakka, Tamil and Teochew.^[12]
• Island Hospital electronic medical records integrate with online appointment making.^[13]
• Island Hospital offers cashless admission and reimbursements for admission cases.^[14]
• Island Hospital provides follow-up appointment reminders.^[15]
• Island Hospital provides insurance claim status information.^[16]
• Island Hospital outpatient appointments: weekdays 8:30 am-5 pm, lunch 1-2 pm; Saturday 8:30 am-1 pm; closed Sundays and Malaysia/Penang public holidays.^[17]
• Island Hospital Accident & Emergency is open 24 hours daily.^[18]
• Island Hospital airport pickup runs daily, including Penang and Malaysia public holidays.^[19]
• Island Hospital airport pickup is complimentary for international patients and allows one companion and one piece of luggage per patient.^[20]
• Island Hospital lists a pickup-request cutoff of noon Malaysia time Monday to Friday and 11 am Saturday, with the cutoff window excluding Sundays and public holidays.^[21]
• Island Hospital airport pickup booking hours: weekdays 8:30 am-4 pm and Saturday 8:30 am-noon; closed Sundays and Penang/Malaysia public holidays.^[22]
• Island Hospital airport pickup meeting point: MHTC Concierge & Lounge on the left side of the International Arrival Hall.^[23]
• Island Hospital requires passengers who miss pickup to arrange their own transport.^[24]
• Island Hospital confirms pickup bookings within 36 hours; after-cutoff requests are confirmed the following working day.^[25]

Communication, appointments and hospital hours

Island Hospital staff communicate in English, Bahasa Melayu, Mandarin and Bahasa Indonesia, as well as Hokkien, Cantonese, Hakka, Tamil and Teochew. Its Electronic Medical Records system integrates with online appointment making. International-patient services include cashless admission and reimbursements for admission cases, follow-up appointment reminders, and insurance claim status information. ^{[12] [13] [14] [15] [16]}

Island Hospital outpatient appointments run Monday to Friday from 8:30 am to 5 pm, with a lunch closure from 1 pm to 2 pm. Saturday hours are 8:30 am to 1 pm; outpatient appointments are closed Sundays and Malaysia and Penang public holidays. The Accident & Emergency department is open 24 hours daily. ^{[17] [18]}

Airport pickup

Island Hospital provides airport pickup daily, including Penang and Malaysia public holidays. The service is complimentary for international patients, with a limit of one accompanying companion and one piece of luggage per patient. The pickup-request cutoff is noon Malaysia time Monday to Friday and 11 am Saturday; the stated cutoff window excludes Sundays and public holidays. ^{[19] [20] [21]} The shuttle will depart according to the schedule. ^[26]

Island Hospital’s airport-pickup booking hotline operates from 8:30 am to 4 pm on weekdays and from 8:30 am to noon Saturday. It is unavailable on Sundays and Penang or Malaysia public holidays. The meeting point is the MHTC Concierge & Lounge on the left side of the International Arrival Hall. ^{[22] [23]}

Island Hospital requires passengers who miss pickup to arrange their own transport. The hospital confirms pickup bookings within 36 hours; requests made after the cutoff are confirmed the following working day. ^{[24] [25]}

Related Malaysia pages

• Malaysia Healthcare Travel: MHTC and Hospital Campuses
• LohGuanLye Specialists Centre: campus profile
• Pantai Hospital Penang: campus profile