Pantai Hospital Penang: campus profile

Pantai Hospital Penang: campus facts

• Pantai Hospital Penang address: 82, Jalan Tengah, Bayan Baru, 11900 Bayan Lepas, Penang, Malaysia.^[2]
• Pantai Hospital Penang locality: Bayan Baru.^[1]
• Pantai Hospital Penang: 209 licensed beds, 26 medical specialities and five operating theatres.^[3]
• Pantai Hospital Penang services include cardiology, cardiothoracic surgery, neurology, neurosurgery, laparoscopic surgery, orthopaedics, interventional radiology and brachytherapy.^[4]
• Pantai Hospital Penang WhatsApp: specialist appointments only; English messages Monday-Friday 9 am-5 pm and Saturday 9 am-1 pm.^[5]
• For Pantai Hospital Penang specialist appointment booking by WhatsApp, request an appointment at least one week in advance.^[6]
• Pantai Hospital Penang eHealthChat is available to international patients calling from abroad.^[7]
• Pantai Hospital Penang eHealth appointments require booking; walk-ins are not available on the platform.^[8]
• Pantai Hospital Penang eHealthChat and eHealthConsult appointments can be cancelled or rescheduled.^[9]
• Pantai Hospital Penang eHealthChat appointments can be booked 1 month in advance.^[10]
• Pantai Hospital Penang International Patient Centre accepts MHTC Meet & Greet requests at least three working days ahead; an officer meets travellers at the arrival gate.^[11]
• Pantai Hospital Penang MHTC Meet & Greet operates Monday-Friday 8:30 am-5 pm and Saturday 8:30 am-1 pm Malaysia time.^[12]
• For e-hailing at Penang International Airport, exit Door 1 at the Arrival Hall, cross to the multilevel car park and wait at its ground-floor pickup point; Pantai Hospital Penang has no scheduled shuttle.^[13]
• Pantai Hospital Penang inpatient and day-surgery admissions: approach the reception counter at the main hospital lobby, ground floor; admission time is 24 hours.^[14]
• Pantai Hospital Penang requires an admission deposit, applies it to the final bill and refunds any excess by cheque within seven days of discharge or final Guarantee Letter receipt.^[15]
• Pantai Hospital Penang admission documents: identity card, passport or birth certificate.^[16]
• Pantai Hospital Penang accepts cash and major credit cards.^[17]
• For employer or insurer direct billing, Pantai Hospital Penang requires a Letter of Guarantee and hospitalisation identity card showing room type and identity or passport number.^[18]
• Pantai Hospital Penang requires a valid and complete Letter of Guarantee when an employer, insurer or benefits administrator assists with the bill.^[19]
• Pantai Hospital Penang accepts Guarantee Letters only when a prior credit arrangement exists with the hospital.^[20]

Appointments, arrival and admission

Pantai Hospital Penang uses WhatsApp for specialist appointment booking only. Its WhatsApp messages are handled in English Monday to Friday from 9 am to 5 pm and Saturday from 9 am to 1 pm. Pantai Hospital Penang recommends booking a specialist appointment through WhatsApp at least one week in advance. ^{[5] [6]}

Pantai Hospital Penang makes eHealthChat available to international patients calling from abroad. eHealthChat and eHealthConsult require bookings; walk-in appointments are not available through the platform. eHealthChat and eHealthConsult appointments can be cancelled or rescheduled. eHealthChat appointments can be booked one month in advance. ^{[7] [8] [9] [10]}

Airport arrival

For MHTC Meet & Greet at Penang International Airport, request the service through Pantai Hospital Penang’s International Patient Centre at least three working days ahead. An officer meets travellers at the arrival gate. The service is available only Monday to Friday, 8:30 am to 5 pm, and Saturday, 8:30 am to 1 pm Malaysia time. ^{[11] [12]}

For e-hailing at Penang International Airport, exit Door 1 at the Arrival Hall, cross the road to the multilevel car park and wait at its ground-floor pickup point. Pantai Hospital Penang has no scheduled shuttle. ^[13]

Admission and billing

For inpatient and day-surgery admissions, Pantai Hospital Penang directs patients to the reception counter at the main hospital lobby on the ground floor; admission time is 24 hours. It requires a deposit on admission and applies the deposit to the final bill. Any excess is refunded by cheque within seven days of discharge or receipt of the final Guarantee Letter. Bring an identity card, passport or birth certificate for admission. ^{[14] [15] [16]}

Pantai Hospital Penang accepts cash and major credit cards. For direct billing arranged by an employer or insurance company, it requires a Letter of Guarantee and hospitalisation identity card showing room type and identity or passport number. When an employer, insurer or benefits administrator assists with the bill, the Letter of Guarantee must be valid and complete. The hospital accepts Guarantee Letters only when a prior credit arrangement exists. ^{[17] [18] [19] [20]}

Related Malaysia pages

• Malaysia Healthcare Travel: MHTC and Hospital Campuses
• Island Hospital: campus profile
• LohGuanLye Specialists Centre: campus profile