Gleneagles Hospital Penang | Campus and Patient Services

Campus, arrival and patient administration

• The hospital is located at 1, Jalan Pangkor, 10050 George Town, Pulau Pinang, Malaysia.^[5]
• The campus directs outpatient visitors to the lobby, ground floor, for registration.^[1]
• International patients are directed to the International Patient Centre on the ground floor of Block A for registration.^[2]
• Gleneagles Hospital Penang lists an identification card and/or passport and referral documents for registration; it also lists an insurance guarantee letter if any.^[3]
• The centre lists airport pick-up or drop-off arrangements on request and airport meet-and-greet support.^[6]
• The centre lists cashless-admission coordination and insurance facilitation for eligible cases.^[7]

Arrival assistance

At the main entrance, the concierge can escort patients to their designated rooms before handing them to ward nurses. The concierge can also arrange complimentary wheelchair loans for short-time, same-day use within the hospital premises. ^[8]

The same concierge can help arrange a taxi or premier taxi for destinations nearby or out of town. The International Patient Centre lists airport meet-and-greet support and airport pick-up or drop-off arrangements on request. ^{[8] [6]}

Inpatient admission and financial arrangements

For an inpatient admission, Gleneagles Hospital Penang directs patients to the admissions counter in the ground-floor lobby. A representative at that counter completes registration, confirms the room booking and finalises financial arrangements. Gleneagles says a room choice can only be confirmed at the time of admission. ^[9]

On admission, Gleneagles collects a deposit based on estimated or anticipated expenses. Corporate and insurance patients may provide a guarantee letter accepted by hospital management instead. For discharge, Gleneagles Hospital Penang says patients with guarantee letters from corporations and insurance companies approved by hospital management need not settle their own bills, except for any excess not covered. Gleneagles says patients will be advised if any further deposits are required during their stay. The International Patient Centre lists cashless-admission coordination and insurance facilitation for eligible cases. ^{[10] [7]}

Gleneagles Hospital Penang says bills become due at discharge and all accounts must be settled before discharge. It lists cash, credit card or crossed cheque payable to Pulau Pinang Clinic Sdn. Bhd. For Sunday or public-holiday discharge, it asks patients to arrange settlement the previous day. ^[11]

Translator and post-treatment administration

Gleneagles Hospital Penang directs patients seeking translator service to contact its International Patient Centre at +604-222 9090 or +604-222 9099. ^[12]

After treatment, the International Patient Centre lists assistance with insurance-claims documentation and processes, as well as logistical support for departure arrangements. ^[13]

Related campus and procedure pages

• Malaysia Healthcare Travel: MHTC and Hospital Campuses
• Island Hospital: campus profile
• LohGuanLye Specialists Centre: campus profile
• Requesting and Comparing a Procedure Quote